Terms & Conditions & Privacy Policy
Terms & Conditions - Hooked Entertainment Ltd (Trading as Hukd Golf)
Simulator bookings
All bookings must be paid in full at the time of booking to secure your booking. All prices and timings are stated on our pages and can be selected in the booking process. We recommend you book in advance where possible to avoid disappointment on the day.
To get the most from your experience, our simulators allow a maximum of 6 players per bay. Larger groups are required to book additional simulators.
Online bookings will be card payment or gift card payment only. Gift cards can be redeemed online using the debit/credit card field. If your gift card has insufficient funds to complete the transaction online, please ring 0161 729 0666 and a member of our team will assist you with your booking.
All online bookings are taken by a third-party booking provider.
Hukd Golf stores no credit/debit card details.
Venue use
Golf balls provided by Hukd Golf must be used at all times in order to protect our screens from damage. We reserve the right to remove players not using appropriate equipment.
Adult right-handed clubs and a limited range of left-handed and smaller clubs are available for use free of charge. Premium clubs may be available at a charge. You are welcome to bring along your own clean clubs. Hukd Golf accept no responsibility for damage to or loss of your equipment, howsoever caused.
Anti-social, dangerous or illegal actions will not be tolerated. We reserve the right to remove you from any Hukd Golf venue should your behaviour be anti-social, dangerous or illegal.
Cancellation and Refund Policy
If you need to cancel, you must give us 48 hours’ notice to receive a refund. We can however change your booking if you give us 24 hours notice, but only one time. Once we’ve rebooked, you are issued with a new confirmation email, we won’t be able to offer a refund at a later date.
Hukd Golf reserves the right to require 48 hours’ notice in advance to fully refund a confirmed booking. Hukd Golf reserves the right to require 24 hours’ notice to reschedule a booking at no charge. Any request to reschedule a booking is subject to availability. Hukd Golf will not offer refunds or booking amendments to ‘no-shows’.
Hukd Golf works with Trust, Square & Dojo for payment gateways. Their refund policy advises between 5-10 working days for a refund to appear on a customer’s statement.
All website bookings are taken by a booking provider and no credit/debit card details are stored by Hukd Golf.
GIFT CARDS
Golf Tuition
Golf tuition is provided in Hukd Golf venues by third party providers, who warrant to uphold our Code of Conduct
If you are interested in providing tuition at Hukd Golf, please reach out to pro@hukdgolf.com
Golf tuition can only be provided in Hukd Golf venues by PGA Professionals and coaches who have entered into an agreement with Hukd Golf. Any individuals providing tuition at Hukd Golf without a formal agreement with Hukd Golf will be asked to leave the venue, and may be prevented from making future bookings.
Under 16’s policy Under 16’s require adult supervision after 8pm on Fridays and Saturdays.
Alcohol We operate the Challenge 21 policy. If you are lucky enough to look under 21, you will be asked to prove that you are over 18 when buying alcohol. Please ensure you have a valid form of ID to prove that you are 18 or over.
Promotions & competitions Hukd Golf may at their discretion run any number of promotions and competitions throughout the course of the year. Hukd Golf reserve the right to amend or withdraw any promotion or competition without prior notification for any reason,. Promotions are not to be used in conjunction with any other discount, special offer or promotion, and will apply only to the standard prices of Hukd Golf products or services. Certain promotions may require the customer to provide proof of age, identification, FSX live login, coupon or a voucher. If these are not provided when required then the customer will not be able to claim the promotional rate or prize. In all instances the promotion can only be redeemed once per person.
Data Protection No credit/debit card details are stored by Hukd Golf. For more information on how your personal data is stored, please visit the (Privacy Policy) on our website.
Parties & Corporate event bookings Please contact us for further details, Group bookings T&C’s can be found on our website.
Force Majeure Hukd Golf will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations that are caused by events outside of our reasonable control.
Insurance Public Liability Insurance and Employers Liability Insurance for Hukd Golf is provided and will remain in place whilst trading.
Hukd golf will update it’s terms and conditions periodically to reflect company and customer feedback
Waiver and release of liability
Please be aware that playing golf with real clubs and balls within a confined space is a controlled risk activity and players do so at their own risk. We have put in place guidance at each Simulator that we require you to read through before playing.
We want you to enjoy your experience so this is for your enjoyment and safety.
Hukd Golf cannot be held responsible for any issues that may occur through misuse, failure to follow the provided guidance or failure to use reasonable common sense etc.
Hukd Golf cannot be held responsible for any issues or damage that may occur to personal items.
LOST PROPERTY
Get in touch with us on email bury@hukdgolf.com if you think you’ve left anything behind!
We keep hold of lost property for one month before we get rid of it, so best check sooner rather than later!
You consent to take part in activities at Hukd golf and by doing so you declare that you understand that Hukd golf takes all appropriate precautions to prevent accidents.
You the customer will take all steps to avoid accidents or damage to our property. Anything that Hukd golf deems as reckless behaviour that leads to damage by the customer will be charged to the customer.
You confirm that you have understood these terms and are responsible for communicating to all members of your party, and that you are sufficiently physically fit and healthy to take part in Golfing activities.
You consent that in the event of any illness/accident that any treatment can be administered to you.
You also agree to follow any safety rules set out for your own safety.
You are responsible for any under 16s in your party
PRIVACY POLICY
This Privacy Policy was last updated: October 25th 2023
This Privacy Policy is effective as of May 25th, 2022 and will be reviewed and updated annually.
Hukd Golf (Hooked Entertainment Limited) (“we") are committed to protecting and respecting your privacy. This policy (together with any terms of use on our websites, any contracts between us and any other documents referred to in this policy) sets out the basis on which any personal data we collect from you, that you provide to us, or that we obtain about you from other sources, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any of our websites or by providing us with any information about yourself, you are accepting and agreeing to the practices described in this policy. For the purpose of the Data Protection Act 1998 until 24 May 2018 and, thereafter, the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”) as amended or replaced from time to time (“Data Protection Law”), the data controller is Hooked Entertainment Limited, registered number 13414750, with registered office at C/O 200 Drake Street, Rochdale, Lancashire, OL16 1PJ, United Kingdom.
Our Data Protection contact for the purpose of Data Protection Law is William Evans, CEO, contactable by email at Admin@hukdgolf.com
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
How do we collect information from you?
Personal Information collected about you includes your name, date of birth, email address, home address, mobile number, and other information we maintain about you when you visit our Locations and voluntarily contact us through this Site and social media channels. This includes information you provide on sign-up and registration pages, surveys, other submissions and/or purchases through this Site or when you participate in discussion boards or other social media functions.
Summary of Key Points
Information We Collect We collect your name, contact information, and other information that you provide to us through registration pages, surveys and other submissions through this Site, on social media? and at the Locations. How Personal Information We Collect is Used We use your information to respond to your requests for information and otherwise provide you with products and services, display in-game statistics at Locations, and analyse customer behaviours and trends to enhance your experiences.
Site Usage Information & Cookies We use cookies and similar technologies to help provide our Site, offer you a more personalised user experience, and market products and services to you.
Competitions & Events You are required to share certain Personal Information to enter competitions and events. Certain competitions and events are subject to their own terms and conditions.
Sharing Your Personal Information We share your Personal Information about you with third parties to perform the purposes for which the information is collected, complete transactions on your behalf, respond to requests, and fulfil other business and compliance purposes.
Children's Privacy We do not target services or knowingly collect any Personal Information from children under the age of 13 without the consent of their parent or guardian.
Security of Your Personal Information We maintain and require appropriate technical, administrative and physical security measures designed to protect your Personal Information.
Changes in Our Privacy Policy Changes to the Privacy Policy will be reflected at the top of this Privacy Policy, and we will obtain your consent as required by applicable law.
Data Subject Rights You have certain rights to request access, rectification, deletion or other actions regarding your Personal Information where required by applicable law.
CCTV We use CCTV at all our Locations for the security of our team and you.
Questions and More Information If you have questions about this Privacy Policy, please get in touch with us.
Information we collect
We collect:
Your name Your date of birth to ensure we provide you with the correct membership/pricing and ensure we take adequate measures to protect our Guests. Your email address for booking confirmation and internal marketing purposes only. Your home address to link the registration to you. It is not used for any other internal purpose or sold to any third parties. Your mobile number to provide you with information regarding your bay booking. This includes (but is not limited to) informing you about your Bay allocation and Bay PIN and sending you a link to view this Privacy Policy, Terms and Conditions, and our safety leaflet. Social handles and comments on our social media channels?
We also collect certain Personal Information through your use of a mobile device, such as smartphones, tablets and iPads. This information includes your mobile identifier, device type and IP address. To learn more about how to control the collection of the information we collected about you from such devices, please see the Site Usage Information & Cookies section below.
How Personal Information we collect is used.
The Personal Information collected is combined with other information collected about you and is used and disclosed in a number of ways by us to help us better understand and serve our guests, including:
Providing you with or otherwise responding to your requests for information and/or services, including but not limited to e-newsletters, marketing programs, or other options in our marketing programs; Enabling you to make an online booking in order to reserve a bay at our Locations; Providing you with information about new products or services, events at our Locations, events that Hukd Golf sponsors, including competitions, events and surveys, and other special offers and marketing programs, which may include information about partner companies or other programs any of us or them are involved with; Displaying a member’s username on Leaderboards at a Hukd Location as well as on any digital platform such as this Site; Enhancing our Guest experiences at our Locations and on this Site; Analysing customer behaviours and trends; Conducting research and analysis and to otherwise measure the effectiveness of our online and offline marketing efforts and to develop products, services and marketing programs; Coordinating program activities and communications with other marketing programs conducted by us.
We do not sell or rent to third parties any of the Personal Information that you provide to us through this Site or at our Locations. We do not retain your Personal Information for longer than is necessary to carry out the functions to which you provided the information. Can we delete this, we will be retaining data indefinitely for analytics purposes
Site Usage Information & Cookies
Like most websites, our website uses cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Cookies only collect data about browsing actions and patterns and do not identify you as an individual.
"Cookies" are small files or records that are placed on a visitor's device or browser (by a third-party provider of ours or us) to collect information about your activities on our Site. The information captured about your activities on our Site will make it possible for us:
Authenticate by verifying your account and determining when you login; personalise to provide appropriate services and more accessible access and security to prevent fraudulent login credentials.
Improve performance and analytics to determine how services are used and track performance services. Cookies determine if you viewed a page or opened an email, this helps provide you with exciting information. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
Third-Party Services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third-party cookie usage is governed by the third party’s privacy policy placing the cookie. We advise you to check the privacy policies of any such websites before providing any data to them.
You can set your browser not to accept cookies, but this may limit your ability to use the services.
If you refuse cookies, your experience on our Site may be affected — for example, you may not be able to utilise all of the functions on this Site.
You can review your Internet browser settings, typically under the sections "Help" or "Internet Options."
Competitions or events
On occasion, Hukd Golf may conduct or sponsor competitions or events with the opportunity to win prizes. Each has its own terms and conditions; as part of entering a competition or event online through this Site or through a third-party provider site, certain Personal Information (including your name, address, and phone number) is required.
Sharing your Personal Information
We share your Personal Information with service providers, such as email marketing service providers, for purposes of providing the Site and services to you. We require these service providers to provide reasonable security for Personal Information and only use your Personal Information on our behalf.
The law requires that we and our suppliers may be required to share your Personal Information pursuant to judicial or governmental subpoenas, warrants or other like orders. If we are required to do so, we will, of course, obey the law. In addition, notwithstanding any term to the contrary in this Privacy Policy, we and our suppliers reserve the right to use and disclose your Personal Information to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, and/or violations of this Site's Terms and Conditions statement as required by law.
In the event of a transfer or sale of some or all of our business or assets, we will disclose your Personal Information to those involved in such a transfer or sale of business or assets.
Children’s Privacy
We do not knowingly collect any Personal Information from children under the age of thirteen (13) years without the consent of a parent or guardian. In our Locations, children under the age of thirteen can provide their parents/guardians' details to sign up for membership, review or alternatively, not provide personal details.
Security of your Personal Information
Hukd Golf takes appropriate steps to keep your Personal Information confidential. Although we can't guarantee that there will never be a security problem, we have appropriate security measures to guard against the loss or misuse of the information collected on this Site and at our Locations.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
Google Facebook Twitter If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
Changing Your Information – Data Subject Right
If you need to update or verify your Personal Information, please get in touch with us as detailed below. Upon request, Hukd Golf will remove your Personal Information from our active database as soon as reasonably possible unless we need to retain information for dispute resolution, troubleshooting and other valid legal or business reasons.
You have the;
Right to be informed: organisations must tell individuals what data is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties. Right of access: individuals have the right to request a copy of the information that an organisation holds on them. Right of rectification: individuals can correct inaccurate or incomplete data. Right to be forgotten: in certain circumstances, individuals can ask organisations to erase any personal data stored on them. Right of portability: in some circumstances, individuals can request that an organisation transfer any data that it holds on them to another company. Right to restrict processing: in some circumstances, individuals can request that an organisation limits its use of personal data. Right to object: individuals have the right to challenge certain types of processing, such as direct marketing. Rights related to automated decision making, including profiling: under most circumstances, individuals have the right to object to having decisions made about them by automated processes or profiling Please note that we need to retain certain Personal Information as required or permitted by applicable law.
How and where do we store your data
We review our retention periods on a regular basis. We will hold your personal information on our systems or those of our service providers in order to use it as described in this privacy policy and/or for as long as we have your permission to keep it.
Your data will only be stored in the UK for bookings taken through our website software
Your data is stored securely in data centres managed by Godaddy
For marketing emails when you have opted in through Your golf booking or Hukdgolf.com
It will not be transferred to or stored at a destination outside of the European Economic Area (EEA).
CCTV
All Locations provide notice of CCTV operation. Coverage includes, but is not limited to, the entrance, carpark, the cafe, all corridors and walkways, and the bays. CCTV is not used in personal locations such as toilets. We use CCTV to view and record individuals on and around our premises for our staff and guests' security. CCTV may be shared with the Police to assist in any criminal investigations and our insurance company for evidential purposes.
Changes in our Privacy Policy
We reserve the right to change our Privacy Policy from time to time — for example, by altering our policy on sharing Personal Information. Be sure to check this page periodically for updates, and we will ask for your consent to the updates if required by applicable law.
Questions and More Information or for Privacy requests
If you have any questions regarding our Privacy Policy or for Privacy requests, please get in touch with us by emailing Bury@hukdgolf.com or writing to us at Link House, 35 Walmersley Road, Bury, BL9 5AE
